Privacy Policy

This Privacy Policy is published by laebet (hereinafter "the Company", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at laebet.cam. It applies to all personal data processed in connection with your registration, use of the platform, and any communications with our support team.

laebet is committed to safeguarding the privacy and personal information of all players, including those accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations across Malaysia. We process personal data in accordance with our obligations under applicable international data protection frameworks and the requirements of our gaming licensing jurisdiction.

By creating a laebet account or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern the overall relationship between you and laebet.

The following definitions apply throughout this Privacy Policy:

laebet acts as the Data Controller in respect of all personal data collected from Players and visitors through the laebet platform. As Data Controller, laebet is responsible for determining why and how your personal data is processed, and for ensuring that it is handled in a lawful, fair, and transparent manner consistent with this Privacy Policy.

For all data protection enquiries, requests to exercise your rights, or privacy-related complaints, you may contact us using the details provided in Section 17 of this Policy.

laebet collects only the personal data necessary to provide its services, fulfil its legal obligations, and maintain the security and integrity of the platform. The categories of personal data we may collect are as follows:

laebet collects personal data through the following channels:

• Direct Submission: Information you provide when registering an account, completing KYC, making deposits or withdrawals, participating in promotions, or contacting our support team.
• Automated Technical Collection: Data collected automatically when you access the platform, including IP address, browser information, session data, and cookie-based tracking (see Section 11).
• Payment Processors: Transaction confirmations and payment references received from Malaysian payment partners including DuitNow, FPX, Touch 'n Go eWallet, Boost, Maybank, CIMB, and Public Bank — as required to process your financial transactions.
• Identity Verification Providers: Data received from third-party KYC and identity verification services used to confirm your identity and age in accordance with our licensing obligations.
• Fraud Prevention Services: Risk signals and device data received from third-party fraud detection providers used to protect your account and the platform's integrity.

laebet processes your personal data for the following clearly defined purposes:

• Account Management: Creating, maintaining, and securing your laebet player account, including authentication and password recovery.
• Service Delivery: Processing bets, casino wagers, deposits, withdrawals, and bonus claims in MYR and supported currencies.
• Identity & Age Verification (KYC): Confirming that all players are at least 21 years of age and verifying identity as required by our gaming licence and anti-money laundering obligations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity money laundering, collusion, and unauthorised account access.
• Responsible Gambling Compliance: Monitoring gaming behaviour to identify potential problem gambling indicators, administering self-exclusion requests, and enforcing deposit and loss limits set by Players.
• Legal & Regulatory Compliance: Meeting obligations under our gaming licence, anti-money laundering regulations, and applicable data protection law, including responding to lawful requests from regulatory or law enforcement authorities.
• Customer Support: Responding to your enquiries, resolving disputes, and managing complaints submitted via live chat, email, or other support channels.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the platform's features, performance, and user experience.
• Marketing (with consent only): Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to receive marketing communications. You may withdraw consent at any time.
• Loyalty Program Administration: Tracking loyalty points, managing tier upgrades, and distributing rewards including birthday bonuses and referral credits.

laebet processes your personal data on the following legal bases, which apply across the different processing purposes described in Section 6:

• Contractual Necessity: Processing required to perform the contract between you and laebet — including account registration, payment processing, bet settlement, and customer support.
• Legal Obligation: Processing required to comply with applicable law and licensing obligations — including KYC identity verification, anti-money laundering record-keeping, and responding to regulatory enquiries.
• Legitimate Interests: Processing in laebet's legitimate interest that is not overridden by your rights — including fraud prevention, platform security monitoring, and aggregated analytics for service improvement.
• Consent: Processing based on your explicit opt-in — primarily for the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

laebet does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the following circumstances and only to the extent strictly necessary:

• Payment Processors: Malaysian and international payment service providers — including DuitNow, FPX, Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa, Mastercard, and cryptocurrency processors — who require transaction data to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification services used to confirm player identity and satisfy our licence obligations. These providers process your identity documents under strict confidentiality agreements.
• Fraud Prevention Partners: Anti-fraud and risk management service providers that assist us in detecting, investigating, and preventing fraudulent activity on the platform.
• Gaming Technology Providers: Software providers who supply casino games, sportsbook technology, and live dealer services that are integrated into the laebet platform. These providers may receive session and gameplay data as required to deliver their services.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or the request of a competent regulatory authority, laebet may disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies.
• Professional Advisors: Legal, accounting, and compliance advisors engaged by laebet who are bound by confidentiality obligations.

All third-party data processors engaged by laebet are required to handle your personal data in accordance with applicable data protection standards and are prohibited from using your data for any purpose other than the specific service they are providing to laebet.

laebet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of verification, as required by our licensing jurisdiction.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction for accounting and regulatory compliance purposes.
• Customer Support Records: Retained for three (3) years from the close of each support case, or longer where the matter relates to an ongoing dispute or compliance investigation.
• Marketing Preference Records: Retained until you withdraw consent or close your account, plus a reasonable additional period to evidence compliance with your expressed preferences.
• Technical and Log Data: Typically retained for 12 months, after which it is either deleted or fully anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is used, the resulting data is no longer considered personal data and may be retained indefinitely for statistical and analytical purposes.

laebet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and laebet servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data — including payment details and KYC documents — is encrypted when stored on our servers.
• Two-Factor Authentication (2FA): Available to all registered players to add an additional layer of security to their accounts.
• Role-Based Access Controls: Strict internal access policies ensure that employee access to personal data is limited to what is necessary for each individual's job function.
• Regular Security Audits: Periodic penetration testing and vulnerability assessments conducted by independent security professionals.
• Incident Response: A documented data breach response plan, including notification procedures to affected Players and relevant authorities in the event of a confirmed personal data breach.

While laebet takes every reasonable step to protect your data, no transmission over the internet or electronic storage system is completely immune from risk. Players are encouraged to use strong, unique passwords and to enable2FA on their accounts.

laebet uses cookies and similar tracking technologies (including session storage, local storage, and pixel tags) to operate the platform effectively. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: Used to remember your preferences — such as your preferred currency display (MYR), language setting, and notification preferences — so you do not need to re-enter them each visit.
• Performance & Analytics Cookies: Collect anonymised data about how Players navigate the platform (pages visited, time on site, error reports) to help us improve the user experience. We use aggregated, non-personallyidentifiable data for this purpose.
• Marketing & Retargeting Cookies (with consent only): Used to show you relevant promotional content and to measure the effectiveness of our campaigns. These are only activated where you have given explicit consent.

You may control or disable cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from using core platform features, but may reduce the quality of your experience. Disabling strictly necessary cookies will prevent you from logging in or using the platform's transactional features.

laebet operates internationally, and as such, your personal data may be processed in jurisdictions outside Malaysia, including the jurisdiction which laebet holds its gaming licence and in the locations of our technology and payment processing partners.

Where personal data is transferred to countries that may not have data protection laws equivalent to those in your home jurisdiction, laebet will ensure that appropriate safeguards are in place — including contractual protections with recipient parties and, where applicable, data transfer agreements based on internationally recognised standard contractual clauses.

By using the laebet platform, you acknowledge that your personal data may be transferred and processed outside Malaysia. If you have questions about the safeguards in place for specific data transfers, please contact using the details in Section 17.

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by laebet. You may exercise any of these rights by contacting our support team as described in Section 17.

laebet will respond to all verifiable data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, with notification provided to the requester. We may require proof of identity before processing any request.

laebet's services are strictly intended for individuals aged21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21.

As part of our KYC process, laebet verifies the age of all registered Players prior to releasing withdrawals. Where an account is found to have been created by a person under the minimum age, the account will be immediately suspended, all gameplay activity will be reviewed, and any deposits will be returned net of applicable deductions. No bonus funds or winings generated by an underage account will be released.

The laebet platform integrates third-party services — including payment gateways, game providers, and analytics tools — that may collect technical data independently accordance with their own privacy policies. laebet is not responsible for the privacy practices of any third-party service provider.

This Privacy Policy applies exclusively to the laebet platform. Any links embedded in the platform that direct you to third-party websites (including the websites of payment providers such as Touch 'n Go eWallet, Boost, Maybank, or CIMB) are subject to the privacy policies of those respective entities.

Players are encouraged to review the privacy policies of any third-party services they use in connection with their laebet account, including payment providers, before providing personal information to those services.

laebet reviews this Privacy Policy regularly and will update it whenever our data practices change materially. Where changes affect your rights or the way your data is processed in a significant manner, we will notify you by email to the address registered on your account and by publishing a prominent notice on the platform at least seven (7) days before the changes take effect.

For minor or non-material updates — such as corrections of typographical errors or improvements in clarity — we may update the Policy without prior notice and will reflect the change in the version number and effective date at the top of this page.

Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you must cease using the platform and may request account closure.

For all privacy-related queries, data rights requests, or complaints regarding the processing of your personal data by laebet, please contact us through the following channels:

• 24/7 Live Chat: Accessible directly on the laebet platform for immediate assistance in English.
• Email: [email protected] (plain text address — not a clickable link)
• Response Time: Data rights requests and privacy complaints are acknowledged within 5 business days and resolved within 30 calendar days, or60 days for complex cases with prior notification.

For questions about ourTerms & Conditions, account eligibility, or responsible gambling tools, please refer to the respective pages or contact our support team.